TERMS & CONDITIONS
The website crosstowndoughnuts.com (“the Site”) is owned and operated by CROSSTOWN DOUGH LTD (“we”, “our” or “us”).
Crosstown Dough Ltd is a private limited company incorporated in England and Wales with Registered Number 08831327. Our Registered Office is at Crosstown Doughnuts, Unit 8 Linford Street Business Estate, 2 Linford Street, London, United Kingdom, SW8 4AB.
The below constitutes a legal agreement between us and a visitor (“you”) with regards to the terms of our website and service. When registering or transacting on our website, you must check the box to confirm your acceptance of this agreement. In doing so, you represent that you (a) have read, understood and agree to be bound by this Agreement and (b) are aged 18 years or over. If you are entering into this agreement as a guardian or parent on behalf of your child, please be aware that you are fully responsible for their use of this Site and any legal liability incurred.
This Agreement (along with any other documents or terms referred to) represents your entire agreement with us with respect to your use of our Site. If any item or section of this Agreement is held unenforceable or null, that item or section shall instead be interpreted, as closely as possible, in a fashion consistent with the applicable law to reflect the original intentions of the parties. All other items and sections will remain in full effect.
If you are unable to agree or comply with any of the terms or conditions in this Agreement, do not tick the box to accept these when registering or transacting, and please either contact us for clarification or do not attempt to use the Site.
ACCESS TO OUR SITE
We are not, and will not, be liable if, for any reason, the Site is unavailable for any period, and we reserve the right to amend, restrict or withdraw any service provided on the Site without notice.
1. PLACING AN ORDER
Our Site permits you to purchase our Products for Same Day and Advance orders. These orders are processed through Slerp
2.1. Our prices include VAT (where appropriate).
2.2. Any delivery charge will be added to the total amount during the payment process, before completion of your order.
2.3. Prices are liable to change at any time, however these changes will not impact any order where an invoice has already been sent/paid.
2.4. The prices for our Products to be paid by you will be quoted on our Site, except in cases of obvious error. In such instances, there is no obligation on our part to honour the incorrect price if the error in pricing could have reasonably been recognised by you as incorrect. This applies to all orders, even if a quote/invoice has been sent.
2.5. Unless otherwise arranged, payment for all Products must be made by credit or debit card. For clarification on whether your card is accepted, please contact us
3. ORDER AMENDMENTS & CANCELLATIONS
3.1. We will do our best to accommodate amendments to any advance order, within reason, prior to noon the day before, Monday to Friday
4. COLLECTION & DELIVERY
4.1. The Products ordered by you can only either be delivered to the delivery address provided by you and confirmed by us or collected by you from one of our shops chosen and confirmed by you, at the point of purchase and as confirmed in your order confirmation.
4.2. We will assign a delivery/collection time slot when making an order and, unless otherwise requested by you and confirmed by us, the Product will be delivered/available for collection during that time period.
4.3. If, for any reason, you find that you are unable to collect your order from the store requested during the order process on the day of collection, please contact us
5. CUSTOMER SATISFACTION
5.1. We hope that you will be pleased with the Products purchased. However, if you happen to find that the Product received isn’t what you ordered, or the Product, or portion of the Product, is in a damaged condition when you receive it, or if the order is incomplete, please contact us
6.1. Crosstown doughnuts are hand-made, using fresh ingredients. Therefore, there may be slight variations in appearance in size, shape or colour from those shown on our Site or in any publicity material.
6.2. For any dietary
7.1. This website is provided by Crosstown on an ‘as is’ basis. We do not make any representation or warranty of any kind, expressed or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or Products included on this website. To the full extent permissible by applicable law, Crosstown disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
7.2. We cannot guarantee or offer warranty that your choice of device, operating system, browser or software will be compatible with the Site. It is your responsibility to ensure that the device, operating system, browser and software support and function with the Site.
7.3. We will not, under any circumstances, be responsible or liable for any direct or indirect, consequential, incidental or special damages that may arise from your use of, or inability to, use the Site even if we have been informed of the possibility of such damages. We are, under no circumstances, responsible or liable for any unauthorised use of the Site or the Products.
7.4. The Products are produced fresh on the day of delivery to, or collection by, you and will remain fresh for the remainder of that day. We will not be liable for any deterioration caused by these not being consumed within that time frame.
7.5. The Products must be kept at an ambient temperature in their box/bag until consumed. We are not liable for any deterioration caused by the Products being incorrectly stored in any fashion including, but not limited to, refrigerating or freezing.
7.6. Where you fail to collect your Products on the requested day of collection or where no one is present and/or available to receive delivery on the requested day for delivery, the Products will then be spoiled and no replacement will be offered.
7.7. Once the Products have either been collected from our store or delivered to the requested address, we are no longer liable or able to take responsibility for any damage caused by you or the person, courier or agent engaged by you to collect or receive delivery from us. We recommend that you (or the person/courier/agent) check the items before leaving the store/accepting delivery.
7.8. We are not liable, under any circumstances, to you with regards to any complaint regarding any aspect of any Product if not raised to us within 24 hours of collection or delivery of the Product.
8. MISUSE OF THE SITE
8.1. We reserve the right to terminate or suspend your access to the Site, either in full or parts of it, at our sole discretion if we believe you to be in breach of any provision in this Agreement.
8.2. If your access has been terminated or suspended, you will not be permitted to re-access or re-register on the Site without our prior consent.
8.3. You will only use our Site for the purposes stated in this Agreement and will not send unsolicited emails in accessing the Site or using information gathered from it.
9. YOUR RESPONSIBILITIES
9.1. You are required to provide, and update, your personal information to ensure that it remains accurate. You confirm that all the details that you provide to us for the purpose of purchasing and delivering Products to you are accurate and that the credit or debit card used to make payment is either your own or that you have full permission and authority from the cardholder to use it and that the associated account has sufficient funds to cover the costs of the Products ordered.
9.2. You are required to ensure that your email address is correct and current when making an order. We will only use your personal information in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies Policy
10.1. The Site is provided on an “as is” basis. Despite our reasonable endeavours, you acknowledge and accept that the Site may contain bugs, errors and other problems, infections by viruses (despite any anti-virus protections implemented) or any other issue which may cause contamination or destruction and potentially lead to system failures. We will, when any error, omission or error is identified, endeavour to correct these in a prompt and reasonable timeframe once having been notified via our Contact Us
NOTIFICATION OF CHANGES
We have the right to amend and/or revise these terms and conditions from time to time. You will be subject to the terms and conditions in place at the point that your order was confirmed with us, unless any changes to the terms and conditions is required to be made by a law or government authority (in which case it will be applied to all orders, past and present, by you), or if we notify you of any change prior to an invoice being sent or your order is confirmed (in which, by confirming your order, we have the right to assume you have accepted any change).
The device, internet access and system operated by you and your ability to use these may affect your ability to order any Products from our Site. While we will do our best to make our Site accessible to all, you acknowledge and agree that any limitations experienced in accessing our website, previewing our Products and/or purchasing any Products due to system requirements are your responsibility.
You agree to indemnify, and hold harmless, us, our directors, employees and consultants from and against any and all claims, demands, causes of action, losses and judgments (including fees for solicitors or attorneys and court costs) concerning or arising from any breach of this Agreement and/or these terms and conditions for your use of the Site and you agree to reimburse us on any demand for losses and/or costs/expenses we incur as a result.
SHOREDITCH HIGH STREET COFFEE OFFER:
– To be valid for the offer, orders must be placed via the Crosstown app for collection from Shoreditch High Street station only.
– The offer cannot be used in conjunction with any other offer, voucher, or discount code.
- To claim offer, customer must be following @crosstownlondon on TikTok.
- Offer available in-store only.
- Offer only applicable on our Dark Chocolate Truffle, Milk Chocolate Truffle, Homemade Raspberry Jam, Cinnamon Scroll, Tongan Vanilla Bean Glaze, and Sri Lankan Cinnamon Sugar doughnuts.
- Offer available Friday 1st September only.
- Limit of 25 free doughnuts per store, first come, first serve.
- Cannot be used in conjunction with any other offers, discounts, or vouchers.
Train Strike 15% Off:
– Offer available until 23:59 Friday 1st September.
– Offer applicable on all Crosstown doughnut boxes for pre-order and on-demand delivery or collection.
– Offer applies to product price only and is not applicable to delivery price.
– Cannot be used in conjunction with any other offers, discounts, or vouchers.